Does This Sound Like You?
You seem to be losing a number of customers or employees, on a regular
basis. Perhaps your customers are really happy with your product or services,
but do you really know why? Your employees say their happy with the company,
but your attrition rate keeps going up.
Are you improving customer service or the work environment of your employees
or are things getting worse from last year, 2 years ago or the last five years?
Surveys are an effective, simple means of finding out exactly where you stand,
as well as telling people your company really cares about their opinion.
Creating a customer or employee survey for your company can be
time consuming. You have to come up with the questions, get
all the necessary approvals, format the survey, send it out
to the people who will fill in the survey, and then you have
to process the survey, tabulate the results and build reports.
Sounds like a lot of work for an HR person who should be spending
their time evaluating the results, not processing them.
The only true way to find out how people feel is to have an independent
third party survey them, with questions you provide, ensuring the respondents anonymity.
That's where Executive Assistant Online comes in.
Simply provide us with the questions you want to ask and the desired format
of the survey. We can perform the survey in any of the following formats :
- Phone conversation
- Hard copy
- Web site
We perform the survey and since we are an independent company, your respondents are assured of anonymity.
We compile the results into detailed MS Word or MS Powerpoint documents, providing you with a means
to not only guage where your company is now, but also in the future. As you do yearly surveys, your
results can be measured in a meaningful way, so that you can determine if you are making progress or